Stephanie Sanford Owner / Consultant (503) 758-7798 StephanieSanford@talentinqueue.com Welcome to Talent in Queue Consulting Talent In Queue is a full service Call Center Consulting firm that specializes in improving business processes as well as customer satisfaction. Whether you are starting a new Call Center or have an established operation, we can help you break through even the most difficult obstacles. We offer a variety of comprehensive services that can be customized to meet your individual needs either on site, or remotely. Our number one goal is to help you drive your business forward while improving the interactions with your customers. Experience 20 Years of high level Call Center Management Experience ICMI Certified in Call Center Management, First Female in the U.S. Demonstrated Successful Consultant Multiple Successful Startups Highlights of Expertise Call Center Management Forecasting and Scheduling Agent Utilization Customer Advocacy Call Center / Customer Service Training Coaching and Mentoring Industry Best Practices and Benchmarking Organizational Structure Analytics Improving Call Center Efficiencies Outsourcing Start Up Design and Execution Complaint Resolution Quality Programs Incentive Development Motivational Activities Telephony Entry to Senior Level Recruiting Scripting Telecommuting Programs Copyright 2007. Talent in Queue. All Rights Reserved.